Last Updated: October 2024
1. Introduction
Noble-river ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Contact information such as name, email address, and postal address
- Property details relevant to solar installation assessments
- Energy consumption data and electricity bills
- Communication preferences
- Technical information including IP address, browser type, and device information
- Website usage data through cookies and similar technologies
3. How We Collect Information
We collect personal information through:
- Forms submitted on our website
- Email and telephone communications
- In-person consultations and site assessments
- Cookies and analytics tools on our website
- Third-party referrals with your consent
4. Purpose of Collection
We use your personal information to:
- Provide solar energy assessments and quotes
- Deliver our products and services
- Communicate with you about your enquiries and projects
- Improve our website and services
- Comply with legal obligations
- Send marketing communications with your consent
5. Disclosure of Information
We may share your personal information with:
- Our installation partners and contractors
- Equipment suppliers and manufacturers
- Financial service providers for payment processing
- Government bodies as required by law
- Professional advisers including lawyers and accountants
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
9. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more information, please see our Cookies Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Noble-river
Level 12, 345 George Street
Sydney NSW 2000, Australia
Email: [email protected]